Terms of Service

Agreement to Terms

By accessing or using the TrueNorth Partners, LLC ("TrueNorth," "we," "our," or "us") website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

Services Description

TrueNorth provides organizational diagnostic assessments, retention risk scoring, and advisory services designed to help organizations identify alignment gaps, execution breakdowns, and retention risks. Our services include:

• Diagnostic Assessments
• Retention Risk Score™ analysis
• Advisory Services (Stabilization, Alignment, Preventive, and Optimization)
• Strategic recommendations and implementation support

Use of Website

Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Collect or harvest information about other users

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, methodologies, and software, is the property of TrueNorth Partners, LLC and is protected by copyright, trademark, and other intellectual property laws.

The Retention Risk Score™ and associated methodologies are proprietary to TrueNorth Partners, LLC. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

Service Engagement

Consultation and Assessment

Scheduling a consultation through our website does not create a binding service agreement. Formal engagement requires a separate written agreement outlining scope, deliverables, timelines, and fees.

Advisory Services

Advisory Services are available only after completion of a Diagnostic Assessment. All advisory engagements are time-bound and outcome-focused, as specified in individual service agreements.

Confidentiality

We treat all client information as confidential. Specific confidentiality terms will be outlined in individual service agreements. We will not disclose client-specific diagnostic results, retention risk scores, or strategic recommendations without explicit written consent, except as required by law.

Disclaimers and Limitations

No Guarantees

While we strive to provide accurate, actionable insights, we cannot guarantee specific outcomes or results. Organizational performance depends on many factors beyond our diagnostic assessments and recommendations.

Professional Advice

Our services provide organizational diagnostics and strategic recommendations but do not constitute legal, financial, or HR compliance advice. Clients should consult appropriate professionals for specialized guidance.

Website Availability

We make reasonable efforts to ensure website availability but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any aspect of the website without notice.

Limitation of Liability

To the fullest extent permitted by law, TrueNorth Partners, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Use or inability to use our website or services
• Unauthorized access to or alteration of your data
• Statements or conduct of any third party
• Any other matter relating to our services

Our total liability for any claim arising from our services shall not exceed the fees paid by you for the specific service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless TrueNorth Partners, LLC, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of our website or services, violation of these Terms, or infringement of any third-party rights.

Termination

We reserve the right to terminate or suspend your access to our website immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the website will cease immediately.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law provisions.

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by updating the "Last Updated" date and posting the revised Terms on this page. Your continued use of our website after such changes constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Contact Information

If you have questions about these Terms of Service, please contact us: